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It is of the utmost importance to us that we keep our clients safe, and that you feel comfortable hiring our equipment. This is why we are currently only hiring out our equipment to one household per day, and deep cleaning in between uses. You will notice that our ball pit is only at half capacity, to ensure thorough cleanliness of the balls for each customer. When we enter your household we will do so wearing a mask, and handling equipment with gloves where possible. We can also offer a contactless drop-off, where we drop the equipment to your door and do not enter the property; You can select this option when booking. In the event of a lockdown we will default to this option and there is no need to specify. 

It is the responsibility of the hirer to ensure the equipment is supervised by a responsible adult at all times.

No shoes are to be worn on the play equipment at any time. We can provide a dedicated shoe basket for weddings and events.

Our soft play is not recommended for children over the age of 4. Our ball pit and bouncy animals are not recommended for children over the age of 3.

No food, drink, toys or sharp objects are permitted at any time on the equipment. 

No silly string, party poppers, or other ink based products to be used on or near the equipment, as these products can be difficult to remove. If these stains are not removable, we may need to charge a fee for extra cleaning, or where necessary, charge for the full replacement of the equipment.

Do not allow any heat/fire sources on or near the equipment at any time (such as BBQs, cigarettes, fireworks, etc).

The equipment must be brought inside in the event of rain or extreme weather conditions. If the equipment is damaged we will charge the client for replacement.

When using the equipment outside, the soft play must be kept on the mats as much as possible, due to its light colour and tendency to get grubby. We will supply the equipment to you in a clean condition, and it is the responsibility of the customer to return the equipment in this same condition at the time of collection. 

Please note that all customers using our play equipment do so at their own risk. The client is responsible for any damage/injury occurring as a result of misuse or reckless use.

These guidelines are for the safety of all persons using the equipment, and it is the sole responsibility of the client to ensure that they are adhered to. Little Panda Soft Play cannot accept responsibility for any injury, loss or accident as a result of misuse of the product.

The client agrees to return all items at the end of the hire period. It is the customer’s responsibility to ensure all items hired are available for collection; any lost, stolen or damaged items will be invoiced by the company to the client.

We deliver free of charge to all RG postcodes, plus SL5, SL6, SL4, SL7 and SL8.

For weddings we can potentially travel further for a small petrol charge. Please contact us directly to discuss this.

We offer online payments via debit or credit card. If this is a problem for you, please let us know and we can discuss options with you. 

If you need to cancel your booking…

  • Cancellation more than 14 days in advance of your event – 100% refund
  • 7 days in advance of your event – 50% refund
  • Less than 1 week notice – we will be unable to provide a refund

If we need to cancel…

  • Should we need to cancel your booking due to unforeseen circumstances such as extreme weather, traffic, or illness at our end, we will provide a full refund.


Legally we can’t hire a bouncy castle if winds are over 25MPH –  we can measure the wind speed on the day using our anemometer.

If it’s too windy we’ll give you the a free hire for another day so you don’t lose out.


If it’s rainy, again, you don’t have to worry, we’ll just arrange a free hire for you on a sunnier day.

Our blower isn’t for use in the rain, so please just bring the blower in to a dry location.

Cancellation Policy

The same cancellation policy applies as the rest of our equipment hires